Effective Date: June 2025
This Shipping Policy describes how Astricks (“Astricks,” “we,” “us,” or “our”) processes and ships orders. This Policy should be read together with our Terms of Sale.
1. Order Processing Time
Orders are typically processed within [Insert Number] business days of purchase, excluding weekends and holidays. Orders placed after [Insert Cutoff Time] may be processed the following business day.
2. Shipping Methods and Estimated Delivery Times
| Method | Estimated Delivery | Cost |
| Standard Shipping | 5-7 business days | Free on orders over $[Insert]; otherwise $[Insert] |
| Expedited Shipping | 2-3 business days | $[Insert] |
| Overnight Shipping | 1 business day | $[Insert] |
| International Shipping | 7-21 business days (varies by destination) | Calculated at checkout |
Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays may occur due to weather, customs, carrier issues, or other events beyond our control.
3. Shipping Destinations
We currently ship to addresses within [Insert Countries/Regions]. Additional restrictions may apply to certain Products due to export control laws or carrier limitations.
4. Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can also view order status by logging into your account, where applicable.
5. Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address. Astricks is not responsible for orders delayed, lost, or misdelivered due to incorrect address information provided at checkout. Additional fees may apply for address corrections after an order has shipped.
6. Risk of Loss and Title
Risk of loss and title to Products pass to you upon delivery to the shipping carrier, unless otherwise required by applicable law or stated in our Terms of Sale.
7. Lost or Stolen Packages
If tracking shows a package as delivered but you have not received it, please contact us within [Insert Number] days so we can investigate with the carrier. Astricks is not responsible for packages confirmed as delivered to the address provided but subsequently lost or stolen.
8. International Orders
- International orders may be subject to customs duties, import taxes, and fees imposed by the destination country, which are the responsibility of the customer.
- Astricks is not responsible for delays caused by customs processing.
- Some Products may not be eligible for international shipment due to regulatory restrictions.
9. Backorders and Split Shipments
If an item in your order is temporarily out of stock, we will notify you of the expected delivery timeframe. Orders with multiple items may be shipped separately as they become available, at no additional shipping cost to you unless otherwise stated.
10. Shipping Errors
If you receive an incorrect or incomplete order, please contact us within [Insert Number] days of delivery so we can arrange a correction at no cost to you.
11. Contact Us
Astricks
Email: shipping@astricks.com
Address: [Insert Company Address]
Phone: [Insert Phone Number]
12. Changes to This Policy
We may update this Shipping Policy from time to time. We will post the updated version with a revised “Last Updated” date.
This document is a general template and does not constitute legal advice. Please tailor the carriers, rates, and timelines to your actual fulfillment operations before publishing.