Effective Date: June 2025
This Refund Policy explains when and how Astricks (“Astricks,” “we,” “us,” or “our”) issues refunds for purchases made through our Services. This Policy should be read together with our Terms of Sale and Return Policy.
1. Eligibility for a Refund
You may be eligible for a refund in the following circumstances:
- You return an eligible Product in accordance with our Return Policy
- Your order was cancelled before shipment
- The Product received was defective, damaged in transit, or materially different from what was ordered
- A pricing or processing error occurred on our part
- Applicable law requires a refund (e.g., certain consumer protection statutes)
2. Non-Refundable Items
Except as required by law, the following are generally not eligible for a refund:
- Gift cards or store credit
- Custom, personalized, or made-to-order Products
- Digital products or licenses that have been activated, downloaded, or accessed
- Products marked as “Final Sale” or “Non-Refundable” at the time of purchase
- Shipping and handling fees, except where the return is due to our error or a defective Product
3. Refund Timeline
Once a return is received and inspected, or a refund is otherwise approved, we will process your refund within [Insert Number] business days. Refunds are issued to the original payment method. Depending on your bank or card issuer, it may take an additional 3-10 business days for the refund to appear in your account.
4. Partial Refunds
Partial refunds may be issued in situations including, but not limited to:
- Products returned outside the standard return window but within an extended goodwill period, at our discretion
- Products showing signs of use beyond inspection
- Missing original packaging or accessories
- Restocking fees applicable to certain Product categories, as disclosed at the time of purchase
5. How to Request a Refund
To request a refund, contact Astricks Support with your order number and reason for the request. If a return is required, we will provide instructions in accordance with our Return Policy.
6. Order Cancellations
Orders cancelled before shipment are generally eligible for a full refund. Orders that have already shipped are subject to our standard Return Policy rather than cancellation.
7. Refund Method
Refunds are issued using the same payment method used for the original purchase, unless that method is no longer available, in which case we will work with you to arrange an alternative refund method.
8. Contact Us
Astricks
Email: support@astricks.com
Address: [Insert Company Address]
Phone: [Insert Phone Number]
9. Changes to This Policy
We may update this Refund Policy from time to time. We will post the updated version with a revised “Last Updated” date.
This document is a general template and does not constitute legal advice. Refund practices are subject to consumer protection laws that vary by state and country. Please consult a qualified attorney to tailor this Policy before publishing.